Exceptional Customer Service and Support

Payment Terms | Minimum Order | Warranties | Substitutions
Shipping | Order Cancellations | Returned Goods | Damaged Shipments

Payment Terms
Credit cards accepted are American Express, Visa, MasterCard, Discover, or GSA Smart Pay.

Established business, educational, and government accounts: Net 15 Days (from date of invoice)/F.O.B. Shipping Point. A service charge of 1.5% per month (18% per year) will be applied to all unpaid balances over 15 days old.

To apply for credit approval, please complete and submit a credit application. Note that credit will only be extended to School Corporations (School Boards and Townships), Parochial Schools, Public Schools, Colleges or Universities, Government Agencies, or to organizations with acceptable credit ratings. Please allow 7 to 14 days to process a credit application. To expedite you first order pending credit approval, please order with a credit card.

Export shipments will be made when accompanied by irrevocable letter of credit, cashier's check or acceptable negotiated terms.

All payments must be made in U.S. dollars.

All orders are subject to our prior approval and acceptance at our offices.

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Minimum Order
Our minimum order is $50.00 net selling price (shipping and handling not included). All orders for less than $50 will be billed at $50.00 plus shipping and handling.

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Warranties
AV Discount Depot itself gives no warranty, expressed or implied, including those related to merchantability or fitness to a particular purpose. All warranties are with the specific manufacturer and are to be serviced by the manufacturer or their service centers. In all situations, you are responsible for all service related shipping costs.

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Substitutions
AV Discount Depot reserves the right to substitute an item of comparable quality/specification if an ordered item is not available.

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Shipping
Shipping methods in the continental U.S.A. will be via UPS, FedEx Ground or truck (excluding P.O. boxes which will be shipped via USPS). Oversized items ship via truck. We ship to all APO and FPO addresses via USPS.

Note: Any special instructions regarding delivery, limited access or non-commercial/ limited delivery addresses are subject to additional charges ranging from $45-95 depending on shipper.

Shipments over 250 lbs. or expedited (rush) orders:
Do not use the shipping chart below. Contact AV Discount Depot for applicable shipping charges. Shipping rates are subject to change.

Shipping Questions
All orders are carefully packed in compliance with FedEx, UPS and freight line regulations and are thoroughly inspected before shipment. Responsibility for safe delivery is assumed by the carrier upon acceptance of the shipment. Occasionally, a customer may receive goods that have been damaged in delivery. Since title of merchandise passes to purchaser at the time goods are delivered to the carrier, you must contact the carrier within 15 days to file a damage claim in order to protect your rights.

According to I.C.C Transportation Regulations, claims for damage must be made by you, the consignee. If there is any damage, have the delivering carrier note this on the freight bill. Do not sign the freight bill unless this is noted. If concealed damage is revealed upon unpacking contact the carrier and ask for a claim/inspection form. In all cases, disposition of damaged merchandise is determined by the delivering carrier. Do not destroy packing materials or boxes until the carrier's agent has examined them.

Shortage claims will not be considered unless made within seven (7) days after receipt of shipment.

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Order Cancellations
Order cancellations require written confirmation and must be received prior to shipment. To expedite your cancellation, please fax it to us. Unless a written cancellation is received, we will assume merchandise is still wanted and will make shipment. Cancellation of merchandise in transit to us or to you will not be honored. Orders cancelled after shipment are subject to standard return policies.

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Returned Goods
We do not sell merchandise on approval or have a free trial period. We cannot accept any item for return for any reason without our Return Authorization. Merchandise return claims must be made within seven (7) days of receipt of shipment and must be authorized in writing by AV Discount Depot. Please advise us of your purchase order number, our order number and specific reason for return claim. We will forward a written authorization with shipping instructions. All returned merchandise must be received in new, unused, original condition; including original carton, packing, warranty cards, manuals, etc. Do not mark the original carton! Authorized returns must be shipped prepaid.

All returns are subject to our receipt and inspection and may be subject to a 15% restocking charge, unless the return is caused by an error on our part or is defective. AV Discount Depot cannot be responsible for damage incurred enroute to us. Merchandise marked or engraved by the customer cannot be accepted. Special order merchandise will not be accepted for credit unless inspection reveals defect in workmanship or material, or if damage occurs during shipment. Unauthorized returns will not be accepted. Return authorization is for evaluation only and does not guarantee acceptance for credit.

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Damaged Shipments
All products are inspected prior to shipping. To protect your interest, we recommend you inspect items before accepting delivery. If damage has occurred it should be noted on the freight bill and a claim filed immediately with the carrier. Damage claims must be made with the carrier within 15 days. We will assist you in filing a claim; however our responsibility ceases when the shipment is accepted by the carrier.

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